FAQ

HOW DO I REACH LUCKY13'S AFTER I MADE MY PURCHASE?

Please address ALL correspondence to lucky13s@gmail.com. We have some friendly customer services reps ready to answer your questions. Please include your order number in all correspondence.

WHERE’S MY ORDER NUMBER?

Your order number is on the SMS or email order confirmation we sent you after you placed the order. Please include this number in all correspondence.

HOW DO I TRACK MY PACKAGE?

Go to: www.tools.usps.com Enter your order number the box in the upper left corner Then scroll down and click on tracking history for your package You will see the progress of your order. For international orders, once it has arrived in the country of origin, it will go through customs. This may take a while and Lucky13's has no control of how long it is held in customs. Please contact your local post office for further details

HOW LONG DOES IT TAKE TO GET MY ORDER?

We strive to ship orders within 1-3 business days (Monday - Friday) from the day we receive your order. Keep in mind we hand pack your order - no automated machines here! ;). You will receive an order and a shipping confirmation via SMS or email. NOTE: During these unique times, the United States Postal Service has advised us that shipping times are longer because priority is being given to the shipment of medical supplies. We ask that you wait three full weeks from ship date before contacting customer service. Please email customer service with any of your concerns: lucky13s@gmail.com

WHY MY ORDER WAS REFUNDED?

In case there is no available shipping to your country, the order will be refunded.

DO YOU SHIP INTERNATIONALLY?

We do ship internationally. 

HOW DO I RETURN THE PRODUCT:

If you aren’t happy with the item in any way, mail them to:
6 Liberty Square
PMB #412
Boston, MA 02109

We do require you to cover the cost of mailing back to us. You have 60 days from the date of the shipping confirmation to mail the items back to us. Beyond that, refunds are not provided. You MUST include your order number, full name and email address. Product must be in new, unused condition.

CAN I EXCHANGE MY ITEM FOR A DIFFERENT COLOR?

We do not provide direct exchanges.

WHEN WILL THE MONEY BE BACK IN MY ACCOUNT?

Once we process a refund, the funds can take up to 5 business days (Monday - Friday) to be reflected in your bank account. If a refund is processed on a Friday, the weekend does not count as a business day. If you have any questions about when the funds will be reflected in your account, please call your bank / credit card directly.